Refund Policy

Cancellation and Refund Policy

Thank you for shopping at Social Q.

If, for any reason, You are not completely satisfied with a purchase, we invite you to review our policy on refunds and cancellations. 

The following terms are applicable for any courses that you purchased with us.

Confirmation of Your Order

After You purchase Goods from our Website, You will receive the payment confirmation with an email. 

The time duration for the payment confirmation to reach the customer is 30 minutes.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cancellation and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Social q, The Lofts Central Tower Downtown Dubai United Arab Emirates.
  • Goods refer to the courses offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Social Q, accessible from https://socialqonline.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order immediately with giving Us a reason for doing so.

You have the right to send a Request to Cancel an Order during the process of Pending Payment about the Goods You purchase. 

In order to exercise Your right of cancellation, You must inform Us and ensure, also, of your decision by means of a clear statement. You can inform us of your decision by:

You should display as many of the important order details as possible on your order confirmation page.

These should include:

  • Your information:
    Name, delivery address, payment type and, depending on your chosen payment gateway integration, card no. truncated to 4 digits , e.g. Visa Electron XXXX XXXX XXXX 8309
  • Details of the order:
    Product description, the transaction date, product reference and price
  • Total cost of transaction

Contact Us

If you have any questions about our Cancellations and Refunds Policy, please contact us: